Consumer Rights Description, Choices and Request Process/Explanation
Types of Information Collected/Information We Collect About You
Vagaro as Service Provider/Data Processor
Vagaro as a Data Custodian
Vagaro works with third party service providers who help us provide, maintain, and improve our Services (Vagaro will never share or sell your personal information without explicit consent or exceed your reasonable expectations for data use).
We use your data to develop and ensure Vagaro’s products and services work better for you and others.
Information You Provide
Vagaro uses data you input into our system when you open, register, and use a Vagaro account. Examples include but are not limited to; email addresses or phone numbers, your contact list on your signed-in device(s) if you request an import, information that identiﬁes who you are, transaction information and any other data you give us. Vagaro will never sell its user content/contact information nor allow anyone to advertise to any businesses/users other than those you have provided explicit consent. For example, if you book or register with a Vagaro Business Account, you consent to receiving communications from that Business Account such as marketing information or appointment reminders.
Permission to Use Content/Your Content
"Content" means any user images, text, images, photos, audio, video and all other forms of data or communication that is uploaded or shared with Vagaro.
"Your Content" means Content that You submit or transmit to or through the Site, such as ratings, reviews, compliments, invitations, and information that You display as part of Your account proﬁle.
"User Content" means Content that Users/Consumers submit or transmit to or through the Site such as ratings, reviews, compliments, invitations, and information that Users submit or share with Vagaro.
We may use the Content in a number of different ways, including displaying it on the Site, reformatting it, incorporating it into other works, creating derivative works from it, promoting it, distributing it and allowing others to do the same in connection with their own websites and media platforms (collectively, "Other Media"). As such, You hereby grant Us world-wide, perpetual, non-exclusive, royalty-free, assignable, sub-licensable, transferable rights to use the Content for any purpose.
Please review the User and Customer Participation Agreements, incorporated by reference, below:
We collect information you provide when you:
Identiﬁcation Information, such as:
Information We May Collect
We also obtain information about your customers on your behalf when they transact with you. We call this information Your Customers' Data. We collect Your Customers' Data when they transact with you through your use of Vagaro's products, for instance when they make a payment at your establishment, or schedule an appointment, or receive an invoice from you. The Customer Data we collect will vary depending on how you use our products and services and which products and services you use. Your Customers' Data/Consumer Data may include:
Information Consumers May Provide Vagaro
Sources of Information We Collect
Provided by you and the sources listed below.
We collect (and/or have collected during at least the 12-month period preceding the effective date of this Privacy Notice) information about you from the following categories of sources:
Other sources, including:
Use of Information
We use your data to do things like make sure the product offerings work, help you log in to your account, verify who you are, secure your data, ﬁght fraud, follow the law, enforce our agreements, ﬁgure out what new products we can develop, and market products to you that we think could make it easier for both business and consumer use.
We use your data to fulfill or meet the reason you provided the information ("reasonably acceptable"). For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery.
We may collect, use and share (or have collected, used or shared during at least the 12-month period preceding the effective date of this Privacy Notice), information about you for the following reasons:
Advertising and Marketing
Communicating with You About Our Services
Security - Protecting Our Services and Maintaining a Trusted Environment
We take the security of your data seriously and use best practices to keep your data safe. The security and protection of your data is given the highest priority.
We take substantial measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information.
We implement a variety of security measures to protect your information, including:
We are also compliant with the following security standards:
Cookie Consent and Other Similar Technologies
Digital cookies and similar technologies help us make our services better to use by doing things like recognizing when you have signed in, analyzing how you use our services so we can make them more useful to you, giving you a more personalized experience, and making our ads to you work better.
We use these automated technologies to collect your device information, internet activity information, and inferences as described above. These technologies help us to:
When and With Whom We Share Your Information
We may share the personal information described “Information We Collect” section with the following categories of service providers and third parties:
With Other Users of Our Services
With Our Affiliates and Group Companies
With Our Service Providers
With Your Consent
Aggregated/Anonymized Information (When a customer's information is made anonymous and grouped together to produce general statistics)
3rd Party Advertising and Analytics
How Long We Keep Your Information
We keep your information as long as you keep using our products and services. After that, we keep it for as long as we need it to ensure business necessities continue without interruption.
We keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with various stakeholders.
In order to provide certain Services, we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly, and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, some of our mobile applications will no longer function. You also may stop our collection of location information via mobile application by following the standard uninstall process to remove all Vagaro mobile applications from your device.
You can opt out of receiving promotional email messages from Vagaro by either following the opt-out instructions included in those messages or by logging into your Vagaro account and changing your email notiﬁcation settings. You may only opt out of promotional text messages from Vagaro by replying STOP.
Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we may still send you non-promotional (transactional) communications, such as digital receipts and messages about your account or our ongoing business relations.
Submitting a Request
Where applicable law allows for such a right, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may submit a request through the Vagaro Services themselves or contact us at firstname.lastname@example.org with a subject line "Data Subject Request" OR toll free at 1-800-919-0157. We will respond to your request consistent with applicable law. Upon receipt of your request, we will send a confirmation email to you within 24-48 hours. Your request is reviewed and processed within 30 days of the initial request. These Data Subject Requests and other rights, including objection, restriction, and portability (to the extent this right to data portability is provided to you by applicable law), can also be made directly to the relevant Subscriber.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us upon registering for a Vagaro account, as we may need to verify your identity before implementing your request. Where applicable law allows for an authorized agent to submit such a request, please contact us at email@example.com with a subject line "Data Subject Request - Agent Request" and someone will be in touch with the agent and you to verify the request. We will try to comply with your request as soon as reasonably practicable and meet statutory timelines.
If the request is submitted via an authorized agent, the authorized agent must have a written authorization from the consumer. The authorization must be signed by the consumer and must include the following information: name and contact information of the authorized agent, specific rights the authorized agent is authorized to exercise on your behalf and the date on which the authorization was signed, the authorized agent must submit the request to Vagaro in the same manner as you would – via phone or email. We may require the authorized agent to provide additional information to verify their identity and/or your identity.
If you are under 16, please don't use our services. If we collect your data and later learn you are under 16, we will immediately delete it.
Changes to the Privacy Notice/Policy
We review and revise this Privacy Notice every 12 months by posting a revised version and updating the “Effective Date” above. The revised version will be effective on the “Effective Date” listed. We will provide you with reasonable prior notice of material changes in how we use your information, including by email if you have provided one. If you disagree with these changes, you may cancel your account at any time. If you keep using our Services, you consent to any amendment of this Privacy Notice.
You can contact our privacy team with any questions or concerns at the address below. Please contact our privacy team with any questions or concerns regarding this Privacy Notice:
Grey Wolfe Ltd
4430 Rosewood Drive, Suite 500.
Pleasanton, CA 94588 USA
firstname.lastname@example.org OR toll free at 1-800-919-0157
If you have any questions or concerns regarding our privacy notice, or if you believe our privacy notice or applicable laws relating to the protection of your personal information have not been respected, you may ﬁle a complaint with our privacy team listed above. We will respond to let you know when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.
TERMS AND CONDITIONS OF USE
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Grey Wolfe, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Grey Wolfe and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Grey Wolfe and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and Acceptable Use
Password and Security
Links to Other Websites
Availability of the Website and Disclaimers
Limitation of Liability
Grey Wolfe Details
You can contact Grey Wolfe by email on email@example.com.